FAQ's

I am having trouble using your site or registering?

Please send an email to info@raisanwholesale.co.uk or phone us on 07717074111 and we will assist.


When will my order be dispatched?

We aim to pack and send your order within 2 working days. During busier periods it may take longer.


What if I need my order earlier?

Please contact us and we will aim to have your order dispatched the same day.


Which courier(s) do you use?

We use DPD/Interlink Express, FedEx and UPS.


What are your shipping costs?

Our checkout automatically calculates shipping costs.


Do you ship worldwide?

Yes we do.


Where is my tracking number?

Once the item has been dispatched we will provide you with the tracking number.


Do you have a minimum order/spend?

There is no minimum order or spend.


Can I buy individual items?

Our website is a wholesale website, so items are sold in packs.


Do you send out samples?

Unfortunately we do not send out samples.


How will I receive my items?

All our items are individually packed in plastic bags and have the hangers. On some occasions items may not have the bags or hangers and the description will usually state this.


Will store labels and tags remain intact?

As we specialize in Ex-Chainstore products any reference to branding will be removed and de-labeled.


What method of payments do you accept?

We accept all major cards and payments through Worldpay. If you would like to do a bank transfer then please contact us.


Do you accept returns?

Please refer to our returns policy.


Can I cancel an order?

Orders can only be cancelled prior to dispatch and you must contact us if wish to cancel your order.


Can I visit your premises?

If you would like to visit us, please contact us so we can arrange a convenient time and day.


Where are you based?

Our address is: Raisan Fashions Ltd, Units 1-2, 10 Karnac Road, Leeds, LS8 5BL